Business Operations & Continuity — B2B Solutions | Reskatu | Reskatu
Business Operations & Continuity High performance. Zero staff overheads.
Outsource your back-office in Spain with Reskatu. Financial and administrative BPO solutions for sole traders & enterprises. Reduce overheads by 50%.
4 solutions available
Administrative & Financial BPO Outsource your back-office without hiring staff. A dedicated Time-Block team handles your invoicing, emails and supplier management for up to 50% less than an in-house admin in Spain. You lead. We execute.
DETAILS →
INCLUDES
✓ Instant Invoice issuance via WhatsApp ✓ Cloud-based organisation (Drive) for the Accountancy Firm ✓ Inbox triage ✓ Fractional Dedication: 10 hrs per week (~2h/day) ✗ Voice/Telephone Support ✗ Executing actual bank transactions/payments ✗ Outbound Sales Prospecting (Cold Calling)
INCLUDES
✓ Invoice Issuance ✓ Friendly Collections via systematic flows ✓ Supplier Management and reconciliation ✓ Pre-loading payment drafts in the banking system ✓ Weekly Reporting (A/R & A/P). Dedication: 20 hrs/week. ✗ Final payment sign-off (The Owner presses the button with FaceID) ✗ Accounting Advisory/Holiday Calculations (role of the Gestoría)
INCLUDES
✓ Comprehensive Financial Management (A/P & A/R) ✓ Administrative Management and Secretarial Duties ✓ VOIP Telephone handling on behalf of the firm ✓ Full-time: 40 exclusive hours weekly ✗ Physical Bureaucratic Commutes (Post Office, Notaries, Courts) Digital Succession Advisory Diagnostics and succession planning for corporate digital assets: mapping passwords, domains, CRMs, social media, and cloud tools. Creation of a secure digital vault.
DETAILS →
Digital Succession Advisory ∞
INCLUDES
✓ Mapping and auditing of all digital assets into a secure corporate vault ✓ Drafting of a Family Digital Protocol stipulating access rules ✓ Technical mediation and ownership transfer across generations Process Management — Interim Management Temporary deployment as a process manager within the client's operations: process mapping, bottleneck identification, and team training.
DETAILS →
Process Management — Interim Management ∞
INCLUDES
✓ Hybrid/On-site Diagnostic Consulting and Visits ✓ As-Is -> To-Be Workflow Mapping ✓ Digitisation deploying Paperless software ✓ Functional Tactical Training for core internal managers (SOPs/Playbooks) AI Automation Architect (AI Ops) End-to-end AI automation service: from WhatsApp Business lead triage and automated email flows to deep CRM integration and bespoke GPT agent deployment.
DETAILS →
AI Ops — Start (Digital Setup) ∞
INCLUDES
✓ Customer journey mapping and logical decision-tree design for lead triage ✓ Deployment of an AI Agent on WhatsApp/Direct trained on the client's knowledge base ✓ Automated routing setup: AI qualifies and hands off hot leads to the human team ✗
Wealth Legal Advisory: physical inheritances, wills, or equity share distribution
✗ Assuming the firm's payroll liabilities ✗ Physical travel expenses outside Málaga/Andalusia
✗ Third-party SaaS licences (ManyChat, Make/Zapier, OpenAI credits)
✗ Finalising B2B sales: AI qualifies and schedules; closing the deal remains the client's responsibility
INCLUDES
✓ Deep CRM integration (HubSpot, Salesforce, or similar) ✓ Creation of bespoke GPT Agents tailored to the specific business ✓ AI Best Practices Playbook for the team (AI Act compliance) ✓ Hybrid format featuring weekly operational presence ✗ CRM platform licenses — paid directly by the client ✗ Ground-up proprietary software development (integration and configuration only)
Elite — Corporate Transformation ∞
INCLUDES
✓ Complete restructuring of the firm's digital workflows ✓ End-to-end automation and systems integration ✓ Establishment of an internal AI Centre of Excellence and upskilled teams ✓ Acting as a 'Tech Operations Partner' featuring intensive presence ✗ Permanent staff hiring or assuming payroll liabilities ✗ Physical travel expenses outside Málaga/Andalusia
Retainer — Post-Exit Maintenance ∞
INCLUDES
✓ Continuous monitoring of automation servers ✓ Repairing broken integrations (APIs) and prompt updates ✓ Regulatory adaptations (AI Act, GDPR) in line with evolving legislation ✓ Brazil team monitoring multiple clients simultaneously — a highly scalable model ✗ Development of new features or scope expansion (quoted separately) ✗ On-site support — 100% remote via monitoring dashboard 