AI Automation Architect (AI Ops)

INCLUDES

• ✓Customer journey mapping and logical decision-tree design for lead triage
• ✓Deployment of an AI Agent on WhatsApp/Direct trained on the client's knowledge base
• ✓Automated routing setup: AI qualifies and hands off hot leads to the human team

• ✗Third-party SaaS licences (ManyChat, Make/Zapier, OpenAI credits)
• ✗Finalising B2B sales: AI qualifies and schedules; closing the deal remains the client's responsibility

INCLUDES

• ✓Deep CRM integration (HubSpot, Salesforce, or similar)
• ✓Creation of bespoke GPT Agents tailored to the specific business
• ✓AI Best Practices Playbook for the team (AI Act compliance)
• ✓Hybrid format featuring weekly operational presence

• ✗CRM platform licenses — paid directly by the client
• ✗Ground-up proprietary software development (integration and configuration only)

INCLUDES

• ✓Complete restructuring of the firm's digital workflows
• ✓End-to-end automation and systems integration
• ✓Establishment of an internal AI Centre of Excellence and upskilled teams
• ✓Acting as a 'Tech Operations Partner' featuring intensive presence

• ✗Permanent staff hiring or assuming payroll liabilities
• ✗Physical travel expenses outside Málaga/Andalusia

INCLUDES

• ✓Continuous monitoring of automation servers
• ✓Repairing broken integrations (APIs) and prompt updates
• ✓Regulatory adaptations (AI Act, GDPR) in line with evolving legislation
• ✓Brazil team monitoring multiple clients simultaneously — a highly scalable model

• ✗Development of new features or scope expansion (quoted separately)
• ✗On-site support — 100% remote via monitoring dashboard